Refund Policy

Refund Policy for BrandsMega.com & AppointmentLetter.com

Effective Date: 

At Brands Mega Ltd, we are committed to ensuring customer satisfaction with the products and services provided on BrandsMega.com and AppointmentLetter.com. This Refund Policy outlines the conditions under which refunds will be granted for our eCommerce and appointment scheduling services.

1. Refund Eligibility for BrandsMega.com (eCommerce Platform)

We offer refunds under the following conditions:

1.1 Defective or Damaged Products

• If the product you received is defective or damaged, you are eligible for a full refund or replacement. To qualify, you must notify us within 14 days of receiving the product.
• Please provide proof of the defect or damage (e.g., photographs) when requesting a refund.

1.2 Non-Delivery of Products

• If you did not receive your product within the expected delivery timeframe, you are eligible for a refund or replacement. Contact us within 30 days of the expected delivery date to initiate the refund process.

1.3 Incorrect Products

• If you receive the wrong product, you may request a refund or exchange. You must notify us within 7 days of receiving the incorrect item and return the product in its original condition.

1.4 Conditions for Refunds

• The product must be unused, in its original packaging, and in the same condition as when it was received.
• Refunds are only issued for the price of the product. Shipping costs are non-refundable unless the product was defective or incorrectly delivered.

2. Refund Process for AppointmentLetter.com (Appointment Scheduling Platform)

Refunds for services booked via AppointmentLetter.com are subject to the following conditions:

2.1 Cancellations by the User

• If you cancel your appointment at least 48 hours before the scheduled time, you may be eligible for a refund, depending on the service provider’s refund policy.
• Cancellations made less than 48 hours before the appointment may not qualify for a refund unless otherwise specified by the service provider.

2.2 Cancellations by the Service Provider

• If your appointment is cancelled by the service provider or company, you are entitled to a full refund or the option to reschedule at no additional cost.

2.3 No-Shows

• If you fail to attend your scheduled appointment without prior notice, you may not be eligible for a refund.

3. Refund Request Process

To request a refund, please follow these steps:

1. Contact Customer Support: Reach out to us at [Insert Email Address] or call [Insert Phone Number] within the eligible refund period.
2. Provide Necessary Details: For product refunds, provide your order number, product details, and any proof of defect or incorrect delivery. For service refunds, provide your appointment details.
3. Return of Products: If applicable, return the product in its original packaging to the address provided by our customer service team. You are responsible for return shipping costs unless the product is defective or incorrect.

4. Refund Processing Time

• Once we receive and inspect the returned product or confirm the cancellation, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days and credited back to your original method of payment. Depending on your bank or payment provider, the funds may take additional time to appear in your account.

5. Non-Refundable Items and Services

The following are non-refundable:

• Custom-made or personalised items (unless defective).
• Perishable goods, such as food or plants, unless they arrive damaged or defective.
• Services that have already been completed or provided, such as appointments that have been fulfilled or jobs completed on AppointmentLetter.com.
• Digital products or downloads once accessed or delivered.

6. International Orders

For international orders, return shipping costs are the responsibility of the customer unless the item was defective or incorrect. Refunds for international orders will be processed in the original currency of the purchase, but fluctuations in exchange rates may result in a different refund amount than initially paid.

7. Contact Us

If you have any questions about this refund policy or need to request a refund, please contact us at:

• Email: contact@brandsmega.com
• UK Office Address: 
• Bangladesh Office Address: 

We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly.

By using BrandsMega.com and AppointmentLetter.com, you agree to this refund policy. We encourage you to review it regularly for any updates or changes.