Privacy Policy for Medicine Limited – Appointment Scheduling via AppointmentLetter.com
Effective Date: 26. 09. 24
Last Updated: 26. 09. 24
At Medicine Limited, we respect your privacy and are committed to protecting the personal data you share with us. This privacy policy outlines how we collect, use, store, and protect your information when you schedule an appointment with us via AppointmentLetter.com. We comply with International Data Protection Laws, including the General Data Protection Regulation (GDPR), to ensure the confidentiality and security of your personal data.
By using our services, you agree to the terms outlined in this privacy policy.
1. Data Controller Information
Medicine Limited is the data controller for the personal data collected through AppointmentLetter.com.
- Company Name: Medicine Limited
2. Information We Collect
When you schedule an appointment through AppointmentLetter.com, we may collect the following personal information:
- Personal Information: Name, email address, phone number, and other relevant contact details.
- Appointment Information: Details related to the date, time, and purpose of the appointment.
- Health Information: If required for the appointment, you may provide health-related data, which will be processed with the utmost confidentiality.
- Technical Data: IP address, browser type, and device information collected when you interact with AppointmentLetter.com.
- Payment Information: If any payments are processed for the appointment, your payment details may be collected.
3. How We Use Your Data
We collect and use your data for the following purposes:
- Appointment Scheduling: To manage your appointment request, confirm bookings, and provide reminders.
- Service Delivery: To provide you with healthcare-related services during your scheduled appointment.
- Communication: To communicate with you regarding your appointment or any changes, updates, or cancellations.
- Compliance with Legal Requirements: To comply with applicable laws and regulations regarding healthcare services.
- Data Analytics: To analyse appointment data for improving our services and user experience, ensuring all necessary data privacy regulations are respected.
4. Legal Basis for Processing Your Data
We process your personal data based on the following legal grounds:
- Consent: When you provide consent for us to process your personal data, such as when booking an appointment or receiving communications.
- Contractual Necessity: To fulfil our obligations related to the services you have requested (e.g., scheduling and managing appointments).
- Legal Obligation: To comply with healthcare regulations or any legal requirements, including public health guidelines.
- Legitimate Interests: When it is necessary for our legitimate interests in improving services, unless such interests are overridden by your rights and freedoms.
5. Sharing of Your Information
We do not sell or rent your personal data. However, we may share your information in the following circumstances:
- Service Providers: We may share your data with third-party service providers (such as AppointmentLetter.com) to facilitate scheduling and appointment management.
- Healthcare Professionals: Your personal and health data may be shared with relevant healthcare professionals for the purpose of delivering healthcare services.
- Legal Authorities: If required by law, we may disclose your personal data to comply with legal or regulatory obligations.
- Affiliated Entities: We may share your data with trusted affiliates that assist us in delivering our services while complying with data protection laws.
6. International Data Transfers
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When transferring data internationally, we ensure appropriate safeguards are in place to protect your data, such as:
- Standard Contractual Clauses (SCCs): We use legally approved contractual clauses to ensure data protection in countries without an adequacy decision.
- Adequacy Decisions: For transfers to countries with an adequacy decision, your data will be protected under comparable data protection regulations.
7. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or to comply with legal obligations, including:
- Appointment Information: Retained until the appointment is complete and for a reasonable period thereafter for record-keeping purposes.
- Health Information: Retained in compliance with healthcare regulations and legal requirements.
- Payment Data: Retained in accordance with tax and financial regulations.
8. Your Rights Under GDPR and International Privacy Laws
You have several rights regarding your personal data, including:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request correction of inaccurate or incomplete personal data.
- Right to Erasure: You can request the deletion of your personal data under certain conditions.
- Right to Restrict Processing: You can request the limitation of the processing of your personal data.
- Right to Data Portability: You can request your data be transferred to another service provider in a structured, machine-readable format.
- Right to Object: You can object to the processing of your data for specific purposes.
To exercise these rights, please contact us at [Insert Contact Email].
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include encryption, secure servers, and regular security assessments. While we take all necessary precautions, no system can be 100% secure, and we cannot guarantee the complete security of your data.
10. Cookies
We use cookies and similar tracking technologies to improve your experience on AppointmentLetter.com. Cookies help us:
- Enhance website functionality.
- Track user activity and preferences.
- Provide personalised services.
You can manage your cookie preferences through your browser settings.
11. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updates will be posted on this page, and we will notify you of significant changes via email or by displaying a notice on our website.
12. Contact Information
If you have any questions or concerns about this privacy policy or the use of your personal data, please contact us:
- Email: policy@medicinelimited.com
This privacy policy ensures compliance with international privacy laws, including the GDPR, to safeguard your personal data during appointment scheduling with Medicine Limited through AppointmentLetter.com.
Medicine Ltd
