Refund Policy

Refund Policy – Medicine Limited

Effective Date: 26.09.2024
Last Updated: 26.09.2024

At Medicine Limited, we are committed to providing transparent and fair policies when it comes to refunds. This Refund Policy outlines the terms under which refunds may be issued for services related to medical consultations, appointments, and the export-import of medical equipment. We aim to maintain the highest level of customer satisfaction while complying with international business laws.

1. Medical Consultation and Appointment Refunds

1.1 Eligibility for Refunds

Refunds for medical consultations and appointments may be granted under the following conditions:

• Cancellation by the Patient: If you cancel your appointment at least 24 hours before the scheduled time, you are eligible for a full refund.
• Rescheduling: If you reschedule your appointment at least 24 hours before the scheduled time, no fees will be charged, and the appointment will be moved to a new date.
• Missed Appointments (No-Show): If you do not show up for your appointment and did not cancel or reschedule at least 24 hours in advance, you may not be eligible for a refund.
• Cancellation by Medicine Limited: If we cancel or reschedule your appointment due to unforeseen circumstances, you will be given the option to reschedule or receive a full refund.

1.2 Refund Process for Appointments

To request a refund for an appointment or consultation:

1. Contact Us: Please reach out via  an appointment or call with your appointment details.
2. Refund Approval: Once the cancellation is confirmed, we will process your refund within 7-10 business days.
3. Refund Method: Refunds will be issued to the original payment method used at the time of booking.

2. Export-Import of Medical Equipment Refunds

2.1 Eligibility for Refunds

Refunds for the sale of medical equipment may be provided under the following conditions:

• Defective Products: If the medical equipment you receive is defective or damaged, you may be eligible for a replacement or a full refund. The issue must be reported within 7 days of receiving the product, along with supporting documentation (e.g., photos of the defect).
• Non-Delivery of Products: If the product you purchased has not been delivered within the expected timeframe, and it is confirmed that the shipment has been lost or significantly delayed, you may be eligible for a refund.
• Incorrect Products: If you receive the wrong product, you must notify us within 7 days of delivery, and we will arrange for a return and full refund or exchange.

2.2 Non-Refundable Conditions

• Custom Orders: Specially customised or personalised medical equipment orders are not eligible for refunds unless they are found to be defective or incorrectly supplied.
• Shipping Fees: Shipping fees are non-refundable, except in cases where the error was made by Medicine Limited (e.g., sending incorrect or damaged products).
• Change of Mind: We do not offer refunds for products simply because you change your mind after the purchase.

2.3 Refund Process for Medical Equipment

1. Return Request: Contact us aor call to report any issues with your order.
2. Product Inspection: Upon receipt of the returned product, we will inspect it to confirm the defect or issue.
3. Refund Approval: If your request is approved, a refund will be processed within 14 business days of receiving the returned item.
4. Refund Method: Refunds will be issued to the original payment method, or you may opt for a credit towards future purchases.

3. Processing Time for Refunds

Once approved, refunds will be processed as follows:

• Appointments: Refunds for cancellations or no-shows will be processed within 7-10 business days after the refund is approved.
• Medical Equipment: Refunds for returned products will be processed within 14 business days after the return and inspection of the equipment.

4. Non-Refundable Services and Products

The following services and products are non-refundable:

• Completed Consultations: Once a medical consultation or appointment has been conducted, the service is considered rendered, and no refunds will be issued.
• Digital or Downloadable Services: Any digital or downloadable products related to healthcare services are non-refundable once accessed.
• Customised Medical Equipment: As mentioned above, custom or personalised orders of medical equipment are not refundable unless defective.

5. Third-Party Payment Providers

If you made your payment through a third-party service provider (e.g., a payment gateway or a bank), any fees imposed by that provider are non-refundable. Refunds will be issued according to the third-party provider’s refund policies, where applicable.

6. Contact Us for Refunds

If you have any questions or need assistance regarding a refund, please contact us at:

• Email: accounts@medicinelimited.com

We aim to resolve all refund requests promptly and fairly, ensuring the satisfaction of all our customers.

7. Changes to This Refund Policy

We reserve the right to modify or update this refund policy at any time. Any changes will be posted on our website, and we will notify you of significant changes by email or via a notice on our website. Continued use of our services after such changes will constitute acceptance of the revised policy.

Medicine Limited is dedicated to maintaining transparency and fairness in all our transactions, ensuring customer satisfaction through reliable services and clear refund policies.