Refund Policy

Refund Policy for Honeymoon Resort Ltd, Honeymoon Tours Ltd, Ghurte Jai Ltd, Resort World Bandarban Ltd, and AppointmentLetter.com

At Honeymoon Resort Ltd, Honeymoon Tours Ltd, Ghurte Jai Ltd, Resort World Bandarban Ltd, and AppointmentLetter.com, we prioritize customer satisfaction while maintaining transparency. Our refund policy is designed to ensure fairness and clarity. We encourage all customers to review the terms of our services carefully, as certain bookings and services are non-refundable.

1. Reservation and Booking Services (Honeymoon Resort Ltd, Honeymoon Tours Ltd, Ghurte Jai Ltd, Resort World Bandarban Ltd)

• Cancellations Made Within 7 Days of Booking: If you cancel within 7 days of making your booking, you will receive a full refund, minus any transaction fees.

• Cancellations Made 7-14 Days Before the Scheduled Date: Cancellations made 7-14 days before the scheduled service date will be eligible for a 50% refund, excluding any transaction fees.

• Cancellations Made Less Than 7 Days Before the Scheduled Date: Cancellations made less than 7 days before the service date are non-refundable.

• Non-Refundable Services:

  • Promotional and discounted bookings may be marked as non-refundable, and no refund will be provided for cancellations or modifications.
  • Specific peak season or holiday bookings may also be non-refundable. Please review the terms and conditions before confirming your reservation.

• Changes and Modifications: Modifications to your reservation, such as date changes, are subject to availability and may incur additional fees. These changes should be requested at least 7 days in advance.

2. Appointment Services (AppointmentLetter.com)

All companies' appointment services, including Honeymoon Resort Ltd, Honeymoon Tours Ltd, Ghurte Jai Ltd, Resort World Bandarban Ltd, fall under AppointmentLetter.com for appointment-related transactions and policies.

• Service Cancellation Before Appointment Confirmation: You can cancel the appointment and receive a full refund, minus any transaction fees, if the appointment has not been confirmed.

• Cancellation After Appointment Confirmation: If you cancel after the appointment is confirmed but before the scheduled time, a 50% refund will be issued.

• Missed Appointments (No-Show): If you miss the appointment without notifying us beforehand, no refund will be issued.

• Non-Refundable Appointment Services:

  • Appointments booked as part of certain special packages or discounts may be non-refundable. Please review the terms before booking to avoid any misunderstandings.

• Rescheduling: Appointments may be rescheduled free of charge up to 24 hours before the scheduled time. Rescheduling within 24 hours of the appointment may incur additional fees.

3. Refund Processing

• Refunds will be processed within 7-10 business days after confirmation of the cancellation.
• Refunds will be issued through the original payment method used at the time of booking.
• Transaction fees may apply and will be deducted from the total refund amount.

4. Exceptions

For cancellations due to extraordinary circumstances, such as natural disasters, government restrictions, or other unforeseen events, we will evaluate refund requests on a case-by-case basis. Our goal is to remain fair and accommodating under such conditions.

5. Contact Information

For any questions or refund requests, please contact our customer service team at AppointmentLetter.com, which manages all appointment services across our companies.

• Customer Support (All Companies): [email@appointmentletter.com]

We encourage you to review all terms before booking to ensure transparency and avoid any misunderstandings. Our goal is to provide exceptional services while maintaining fairness in our policies and contributing to the economy and employment opportunities.