Refund Policy for Visa Affiliate Ltd, Visa Institute, Visa Summit, Visa Submission GmbH, and Partner Services
Effective Date: 25.09.24
Last Updated: 25.09.24
At Visa Affiliate Ltd, Visa Institute, Visa Summit, Visa Submission GmbH, and our partner platforms, we are committed to delivering top-quality visa and immigration services. This Refund Policy explains the terms under which refunds may be issued for our services, including services purchased through our suppliers and partner websites. We strive for transparency and fairness in all our dealings, ensuring that you understand your rights and the processes involved in requesting a refund.
1. Refund Eligibility
Refunds may be offered under certain conditions, depending on the service, supplier, or partner website. Please carefully review the following refund terms:
1.1. Visa Processing Services
Refunds for visa processing services may be granted if:
- Service Not Provided: If we fail to provide the agreed-upon service (e.g., failure to submit your visa application due to our error), you may be eligible for a refund.
- Cancellation Before Submission: If you cancel your visa application before we have submitted it to the relevant embassy, consulate, or immigration authority, you may be entitled to a partial refund, subject to administrative fees.
- Supplier-Specific Refunds: If services were purchased through one of our suppliers or partner websites, the refund policy of that supplier or partner will apply. Please review the partner’s specific refund terms provided at the time of purchase.
1.2. Non-Refundable Services
The following are non-refundable:
- Visa Application Fees: Once your visa application has been submitted to an embassy, consulate, or immigration authority, the visa fees are non-refundable, regardless of the application's outcome. This is because these fees are paid directly to government authorities, which do not issue refunds.
- Visa Rejection: If your visa application is rejected by the government authority, refunds are not provided, as visa decisions are beyond our control.
- Incomplete or Incorrect Information: If your application is rejected due to incomplete, inaccurate, or false information provided by you, no refund will be issued.
1.3. Partner and Supplier Services
If you have purchased services through one of our partner or supplier websites, such as document translation, travel bookings, or specialised consultancy, refunds will be governed by the terms and conditions of the respective supplier or partner website. We encourage you to review their policies carefully.
2. Refund Process
To request a refund, please follow these steps:
- Contact Customer Support: Email us at [Insert Email Address] or call [Insert Phone Number] with your refund request, explaining why you are seeking a refund. Include your order or transaction number and any relevant documentation.
- Review Process: Once we receive your refund request, we will review your case. If additional information or clarification is required, we will contact you.
- Decision and Notification: We will notify you within 10 business days whether your refund request has been approved or denied, based on the terms outlined in this policy.
3. Refund Timeframe
Once a refund is approved, it will be processed within 7-14 business days. The refund will be credited to your original payment method (e.g., credit card, bank account). Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
3. Non-Refundable Service Fees and Exclusions from EU Policy
Certain service-related fees are non-refundable and are not subject to EU consumer refund policies due to the nature of the services provided. These fees typically apply to legal, administrative, and visa processing services that fall outside standard refund policies. This section outlines the fees that are not eligible for refunds:
3.1 Non-Refundable Legal and Administrative Service Fees
- Legal Service Fees: Fees related to legal consulting, document preparation, and visa processing, once rendered, are non-refundable. These services are considered fully delivered upon commencement, regardless of the outcome of the visa application.
- Application Review Fees: Fees associated with reviewing your visa application for accuracy and compliance with immigration laws are non-refundable once the review process begins.
- Submission and Representation Fees: Charges related to submitting visa applications to embassies or consulates, or representing your case with government authorities, are non-refundable once submitted, as these services are considered fully performed.
3.2 Exclusions from EU Consumer Refund Policies
- Service-Based Fees: Due to the nature of immigration and visa-related services, which are often classified as legal or administrative in nature, these services are exempt from the EU's consumer protection laws governing refunds for goods and standard services. Once legal or advisory services have commenced, they are considered fulfilled and non-refundable.
- Government Fees: Fees paid to government authorities, such as visa application fees, processing charges, and consulate fees, are non-refundable and not governed by EU refund policies, as they are determined by the respective governmental authorities.
- Processing Start: Once we begin processing your visa application, any related service fees, including consultation and documentation, are deemed non-refundable, even if the outcome of the visa application is unsuccessful.
3.3 Acknowledgment of Non-Refundable Services
By using our visa and immigration services, you acknowledge and agree that certain service fees are non-refundable. You also acknowledge that the refund policies set forth by EU law do not apply to legal, administrative, or immigration-related services provided by Visa Affiliate Ltd, Visa Institute, Visa Summit, and Visa Submission GmbH.
4. Deductions and Fees
Refunds may be subject to deductions for certain administrative or service-related fees, including:
- Administrative Fees: Fees associated with the initial processing of your application may be deducted from your refund.
- Transaction Fees: If international transaction fees, banking charges, or currency exchange fees were incurred, these may also be deducted.
- Supplier or Partner Fees: If you purchased services through a partner or supplier, any fees specified in their terms and conditions may apply to your refund.
5. Cancellations
5.1. Client-Initiated Cancellations
- Before Submission: If you choose to cancel your application before submission to the relevant authority, a partial refund may be provided, less any applicable administrative fees.
- After Submission: Once your visa application has been submitted to the embassy, consulate, or immigration authority, cancellations are no longer possible, and no refund will be issued.
5.2. Cancellation by Us or Our Partners
If we or one of our partners are unable to process your application due to unforeseen circumstances (e.g., legal or operational issues), you will be eligible for a full refund, or you may choose to transfer your application to a different service provider.
6. No-Show and Inactivity
If we are unable to proceed with your application due to your lack of response or failure to provide the necessary documents, we will attempt to contact you. If no response is received within 30 days, your application may be cancelled, and no refund will be issued.
7. Refund for Partner or Supplier Services
If services were purchased through one of our partner or supplier websites, such as additional visa-related services, translation services, or document legalisation, their refund policies will apply. Visa Affiliate Ltd, Visa Institute, Visa Summit, and Visa Submission GmbH are not responsible for refunding services provided by third parties.
- If you wish to seek a refund for services provided by one of our partners, please contact the partner directly using the contact information provided on their website.
- We recommend reviewing the refund policy of the supplier or partner carefully before purchasing their services.
8. Dispute Resolution and Chargebacks
In the event of a payment dispute or chargeback, we encourage you to contact us directly before initiating any disputes with your bank or payment provider. Chargebacks without proper cause may result in additional administrative fees or legal action to recover the disputed amount.
9. Force Majeure
We will not be liable for any failure to fulfil our obligations under this Refund Policy if such failure is due to circumstances beyond our control, including but not limited to natural disasters, pandemics, strikes, government restrictions, or other events of force majeure.
10. Changes to This Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on our platforms, and we will notify you of significant changes via email or by placing a notice on our website.
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